Al Khaas Group values your privacy and is fully committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website, services, and platforms. We are dedicated to transparency and ensuring that you understand how your data is handled. By using our services, you agree to the practices described in this policy. If you do not agree with any part of this policy, please discontinue using our services immediately .

We collect different types of information to enhance our service delivery, improve customer interactions, and ensure smooth business operations. The types of data we collect include:

• Personal Contact Information: This includes your full name, phone number, email address, and postal address. This information is necessary for communication, order processing, and customer support
• Payment Details: We may collect credit/debit card details, bank account information, and transaction records to facilitate secure payments, refunds, and financial transactions.
• Business Information: For business customers, we collect company name, VAT registration number, trade license details, and other relevant business credentials required for invoicing, compliance, and regulatory purposes.
• Order Details: We maintain information related to purchases, transaction history, order preferences, invoices, and receipts to ensure seamless order fulfillment, accounting, and customer service support.
• Website Usage Data: When you visit our website, we automatically collect technical data such as IP addresses, browser type, device information, browsing history, pages visited, and session duration to analyze website performance and enhance user experience.
• Cookies and Tracking Technologies: We use cookies, tracking pixels, and similar technologies to personalize your experience, remember your preferences, and analyze website traffic patterns. You can manage or disable cookies through your browser settings at any time.

The information collected is used for various purposes, including but not limited to:

• Processing and Delivering Orders: Ensuring accurate, timely, and efficient order fulfillment with complete delivery details.
• Processing and Delivering Orders: Ensuring accurate, timely, and efficient order fulfillment with complete delivery details.
• Marketing and Promotional Activities: Sending promotional offers, newsletters, service-related communications, and targeted advertisements based on your preferences. Users have the option to opt-out at any time
• Ensuring Secure Transactions and Fraud Prevention: Verifying user identity, monitoring account activity, preventing fraudulent transactions, and protecting financial information.
• Business Analysis and Research: Conducting data analysis to improve our business operations, refine product offerings, enhance service quality, and develop new solutions based on customer feedback and market trends.
• Compliance with Legal Requirements: Meeting regulatory obligations, responding to legal requests, and fulfilling tax and accounting requirements

We do not sell or rent your personal data to third parties. However, we may share your information with trusted third-party service providers to ensure the seamless operation of our services. These third parties include:

• Payment Processing Partners: Banks, financial institutions, and payment gateways to facilitate secure and efficient transactions
• Logistics & Delivery Services: Shipping and fulfillment partners to ensure timely and accurate deliveries.
• Marketing & Advertising Partners: Digital marketing agencies, Google, and social media platforms to deliver customized promotions, targeted advertisements, and engagement campaigns
• Legal and Regulatory Authorities: If required by law, we may disclose information to comply with legal obligations, court orders, or law enforcement requests.

We prioritize the security of your personal data and have implemented various safeguards to protect it from unauthorized access, misuse, or breaches. These measures include:

• Secure Cloud Storage: All customer data is stored in encrypted servers with restricted access to ensure confidentiality and prevent data leaks.
• Firewall and Security Updates: We conduct regular security audits, system updates, and vulnerability assessments to safeguard our digital infrastructure.
• Access Control: Only authorized personnel with verified credentials have access to sensitive information, and strict policies govern data handling.
• Encryption Technologies: We employ industry-standard encryption to secure sensitive data, particularly during online transactions and financial exchanges

As a valued customer, you have several rights concerning your personal data, including:

• Access Your Data: You can request a copy of the personal information we hold about you at any time.
• Update Your Information: If any information we have is incorrect or outdated, you have the right to request corrections
• Request Data Deletion: You may request the removal of your data unless retention is required for legal or business purposes.
• Opt-Out of Marketing Communications: You can unsubscribe from promotional emails, SMS notifications, and targeted ads at any time through your account settings or by clicking the unsubscribe link in marketing emails
• Restrict Data Processing: Under certain circumstances, you can request that we limit the use of your data

• We may send you marketing messages to keep you informed about new products, special offers, and services that may interest you
• You can adjust your notification settings in your account or opt-out of receiving such communications by clicking the unsubscribe link in emails
• If you choose to opt out, you may still receive essential service notifications related to your account or transactions.

• Our website uses cookies, tracking pixels, and analytics tools to enhance your browsing experience, personalize content, and analyze visitor trends.
• You have the option to manage, disable, or delete cookies through your browser settings. However, please note that disabling cookies may impact certain functionalities of the website
• We also use third-party analytics services such as Google Analytics to understand website traffic patterns and improve user experience

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on our website, and in significant cases, we may notify customers via email, SMS, or other communication channels. Your continued use of our services after policy updates signifies your acceptance of the revised terms. We encourage you to review this policy periodically to stay informed .

For privacy-related inquiries, concerns, or requests, you can reach us through the following contact details

• Al Khaas Group GAL Business Center, Galadari Building 16, 1st Floor, Office #114 Dubai Production City (IMPZ), Dubai, United Arab Emirates
• Phone: +971 50 279 4496
• Landline: +971 45 59 3046
• Email: info@alkhaasgroup.com
• View Location on Google Maps: Click here